At Cervo Rosso we will do our very best to ensure you are completely satisfied with your purchase. If however you are not satisfied within 60 days of your purchase, a full money back refund is provided.
Please note the following conditions:
- For product exchanges for an alternate size, we accept the return of items if they are unopened (except in cases where the item has been tried for fit) and in their original condition
- For exchanges related to dissatisfaction related to quality, construction or performance related issues, you can return within 60 days. A full refund will be issued for the price you paid providing an explanation is provided and is reasonably substantiated and reflects the general consumer experience.
- You can always return items if they are defective.
- If you are returning an item because of an error on our part or because it is defective we will be happy to refund the postage costs
incurred in sending the error / defective item to us subject to certain conditions outlined below.
- Refunds will not be made while a product is in transit neither will a refund be issued for issues directly out of our control including improper use, damages caused by crashes or deviation from the care guide and washing instructions provided.
- Refunds cannot be issued on SALE items.
Switzerland Postage Refunds
Postage refunds will be authorized for all returned items sent by Swiss Post .
International Postage Refunds
Postage refunds can only be authorized if you have sent the item using a “standard international service” from your national postal organization (for example, this would be USPS in the United States, Australia Post in Australia and bpost in Belgium).
- We will not refund postage costs if you use a premium/expedited courier service.
- We will not accept returns made by private carrier company such as FedEx, UPS, DHL , etc.
Cervo Rosso European Dispatch Centre
Please ensure all products are labeled clearly as 'Product Return' and a nominal value of below 15 Euro or equivalent is indicated. Values above this are subject to additional taxes that will not be accepted and the item returned to the sender.